Add tap-to-confirm to an ElevenLabs voice agent
powsoo_show_card with the transcribed value, the caller will tap Confirm or edit a character, and the confirmed value will flow to your backend. The voice stays as good as ElevenLabs makes it, and the data gets confirmed by sight.Where an ElevenLabs agent loses data
ElevenLabs ships a turnkey, multilingual voice stack that many teams choose for its lifelike output and 70-plus languages. None of that changes the capture problem: speech-to-text is optimised to minimise word error rate, so it protects common words and leaves rare tokens (names, emails, account numbers) exposed.
The measured gaps are large. Spoken-email capture is right only about 53% of the time with standard voice AI; mixed alphanumeric strings land near 85%; and 96.6% word accuracy can still mean just 77% exact match on a full identifier, because one wrong character breaks the whole value. Accented speech and code-switching, common in a multilingual deployment, push those miss rates higher, not lower.
ElevenLabs support is coming soon
Powsoo’s ElevenLabs adapter is on the roadmap but not yet available to connect. The integration will follow the same shape as the shipped platforms: connect your ElevenLabs account in the Powsoo dashboard, add a powsoo_show_card tool to the agent, and drop the <powsoo-voice> web component plus the widget script onto the page hosting the call. When the agent needs a field confirmed, a card renders in the browser, the caller taps Confirm or edits a character, and the confirmed value flows to your backend.
Want it today? Powsoo already works with Retell and Vapi, using the same tap-to-confirm pattern.
Which fields to confirm
Related
Frequently asked questions
Does better voice quality mean better data capture?
No. Voice quality is about how natural the agent sounds, not how accurately it transcribes what the caller says. Emails, phone numbers, and codes still fail at the transcription step regardless of how good the text-to-speech is.
Can I connect ElevenLabs to Powsoo today?
Not yet. ElevenLabs support is coming soon. Powsoo works with Retell today, with Vapi coming soon. When ElevenLabs lands, the agent will call powsoo_show_card with the transcribed value and a card will render in the browser for the caller to confirm or edit.
Does this work across ElevenLabs’ supported languages?
The card confirms whatever value the agent captured, independent of spoken language. The caller reads and taps, which sidesteps the accent and code-switching cases where speech-to-text degrades most.