Powsoo is a drop-in widget that adds visual intake cards to AI voice platforms. When a user is on a voice call with your agent, Powsoo renders synced cards in the browser so users can tap-to-confirm emails, phone numbers, dates, and other intake fields instead of spelling them out.

How do I add Powsoo to my voice platform?

Create a widget in the Powsoo dashboard and connect your Retell account, then drop one web component and one versioned script tag into your site. You add powsoo_show_card as a custom function on your agent. Setup takes about 5 minutes.

Which voice platforms does Powsoo support?

Retell today. Vapi and ElevenLabs support are coming soon. SMS fallback works for traditional PSTN calls.

Can I customize the look of the cards?

Yes. Powsoo supports full theming via JS configuration: colors, fonts, border radius, spacing. For deeper control, use Powsoo Atoms (React components) to build your own UI.

Where does the data go after a user confirms?

Powsoo fires webhooks the moment a card is confirmed, with the field name, value, and call session ID. Drop the payload straight into your CRM, database, or backend.

Does Powsoo work for phone calls?

Pure phone calls (PSTN) don't have a screen, so Powsoo's web widget can't render directly. Instead, Powsoo offers an SMS fallback: when the agent needs to confirm an email or phone number, the caller gets a one-tap SMS link.

Is Powsoo HIPAA / GDPR compliant?

Powsoo is built with healthcare and EU customers in mind. We're SOC 2 Type II in progress and offer DPAs and BAAs on the Pro plan and above.

AI answering service for small business

Updated 2026-07-20

An AI answering service picks up every call 24/7 so you never miss a lead. But the value evaporates if the details it captures are wrong. Voice AI transcribes a spoken email correctly only about 53% of the time and mis-hears roughly one in five ten-digit phone numbers. The fix is to confirm the key fields on screen: layer a tap-to-confirm card onto your voice platform so the caller verifies their name, number, and email by sight before hanging up. You get the coverage of an always-on service without the cost of chasing down mangled callback numbers.

Coverage is worthless without accuracy

The pitch for an AI answering service is that you stop missing calls. That only pays off if the message you receive is correct. A callback number with one wrong digit is functionally the same as a missed call, except now you think you captured the lead.

The failure is in transcription, not conversation. Speech-to-text handles everyday language well and rare tokens badly, so the fields an answering service exists to capture (names, numbers, emails) are the ones most likely to be wrong. The measured rates are stark: about 53% for spoken emails, and roughly 82% end-to-end for a ten-digit phone number.

Add confirmation, not just capture

Answer and converse on your voice platform of choice.
When the caller gives a number, email, or name, show it on screen and let them tap Confirm or fix a character.
Deliver the confirmed message to your inbox, CRM, or ticketing system via webhook.

For phone-only calls with no screen, an SMS fallback covers the same job. See tap-to-confirm vs SMS fallback.

Frequently asked questions

What is an AI answering service?

A voice AI agent that answers inbound calls, greets the caller, captures why they are calling and how to reach them, and routes that to you as a message or booking. It runs 24/7 without staffing.

Build vs buy: should I use a packaged service or build my own?

Packaged services are fast to start; building on Vapi, Retell, or ElevenLabs gives you control over the flow and data. Either way, add a visual confirmation step so captured details are accurate.

How do I keep captured details accurate?

Confirm them by sight. Reading a number or email back over audio still relies on the caller catching an error by ear. An on-screen card lets them see and tap-confirm the value, which is where accuracy actually comes from.