Powsoo is a drop-in widget that adds visual intake cards to AI voice platforms. When a user is on a voice call with your agent, Powsoo renders synced cards in the browser so users can tap-to-confirm emails, phone numbers, dates, and other intake fields instead of spelling them out.

How do I add Powsoo to my voice platform?

Create a widget in the Powsoo dashboard and connect your Retell account, then drop one web component and one versioned script tag into your site. You add powsoo_show_card as a custom function on your agent. Setup takes about 5 minutes.

Which voice platforms does Powsoo support?

Retell today. Vapi and ElevenLabs support are coming soon. SMS fallback works for traditional PSTN calls.

Can I customize the look of the cards?

Yes. Powsoo supports full theming via JS configuration: colors, fonts, border radius, spacing. For deeper control, use Powsoo Atoms (React components) to build your own UI.

Where does the data go after a user confirms?

Powsoo fires webhooks the moment a card is confirmed, with the field name, value, and call session ID. Drop the payload straight into your CRM, database, or backend.

Does Powsoo work for phone calls?

Pure phone calls (PSTN) don't have a screen, so Powsoo's web widget can't render directly. Instead, Powsoo offers an SMS fallback: when the agent needs to confirm an email or phone number, the caller gets a one-tap SMS link.

Is Powsoo HIPAA / GDPR compliant?

Powsoo is built with healthcare and EU customers in mind. We're SOC 2 Type II in progress and offer DPAs and BAAs on the Pro plan and above.

AI receptionist for small business: capture every call accurately

Updated 2026-07-20

An AI receptionist answers calls around the clock, books appointments, and takes messages. But for a small business, one mis-heard callback number is a lost customer. The weak point is data capture: standard voice AI gets a spoken email right only about 53% of the time, and even at 98% per-digit accuracy roughly one in five ten-digit phone numbers comes through with a wrong digit. The fix is not a better voice. It is confirmation by sight. Pair your voice agent with a tap-to-confirm layer (Powsoo works with Retell today, with Vapi and ElevenLabs coming soon) so the caller verifies their name, number, email, and appointment on screen before the call ends. Messages and bookings then reach your CRM or calendar clean.

Why accuracy is the whole game for a small business

A large call centre can absorb a few mis-taken numbers. A small business often cannot: every missed callback is a booking that never happens, and you may never know it was lost. That is why “does it sound human” is the wrong question for an AI receptionist. The right question is “does the message that lands in my inbox have the correct number on it.”

Speech-to-text is the bottleneck. It is tuned to transcribe everyday language well, which means it is weakest on exactly the rare tokens a receptionist has to get right: names, emails, and numbers. Measured accuracy for spoken emails sits around 53%; for a ten-digit phone number, per-digit errors compound to roughly 82% fully correct. Those are the fields a booking depends on.

How to build one that captures cleanly

Pick a voice platform. See our neutral comparison of Retell, Vapi, and ElevenLabs.
Add a tap-to-confirm layer for the fields that matter: caller name, callback number, email, and appointment date.
Route the confirmed values straight to your CRM or calendar via webhook, so nothing is re-keyed by hand.

The result is an AI receptionist that still handles the conversation naturally, but never hands you a booking with a wrong number on it.

Frequently asked questions

What makes an AI receptionist unreliable?

Almost always data capture, not conversation. The agent holds a natural conversation but mis-transcribes the fields that matter most: callback numbers, email addresses, and appointment times. A wrong digit or letter turns a booked customer into a dead end.

How do I stop an AI receptionist mis-taking phone numbers?

Confirm the number visually. Instead of reading it back for the caller to check by ear, show it on screen and let them tap Confirm or fix a digit. That removes the single most common failure in automated call handling.

Do I need to replace my voice platform?

No. Powsoo layers on top of your existing agent: Retell today, with Vapi and ElevenLabs coming soon. You keep the voice agent you already built and add an on-screen confirmation step for the fields where accuracy matters.